Yay i got a free red xiaomi back cover because of the paypal issue..great service recovery from Xiaomi team !
Xiaomi Singapore [update on 30th March]:
#ShareWithFriends: Update on #PayPal27Mar issue -
Dear Mi Fans,
Change of Order Status: Our payment partner has started the process of sending payment information for us to update the order status of your placed orders. Progressively over the next 12 hours, you will be able to see your order status being updated. If your order status has been updated, no action is required. Your orders will be pushed through for fulfilment. By 9 a.m. tomorrow (31 Mar), please contact our customer service at service.sg@xiaomi.com with your order reference number if there are still anomalies.
Orders will be shipped: Estimated shipping date will be on Tuesday, and you can expect to receive your orders by 8th April. To expedite the delivery, we are engaging FedEx to assist with the delivery, and we will update our website (http://www.xiaomi.com/sg/service/shipping/) with instructions on how to track FedEx orders, and how to determine whether your order is delivered by FedEx. No change for orders delivered by UPS.
Refund of excess payment: We will be sorting out the excess payment immediately after all orders have been updated, and will inform those on the estimated refund dates tomorrow.
Compensation for inconvenience: This payment issue has caused delay to the orders placed and we understand that you were all looking forward to enjoy your Redmi. Our payment partner has agreed to indemnify Xiaomi for all affected orders so we can offer you compensation. We will inform you on the details once it is confirmed. On top of this, as a gesture of goodwill, Xiaomi will make arrangements to have a Red Redmi back cover delivered to all affected orders in the following weeks.
Please share and notify your friends if they have been affected.
We thank you for your kind understanding of this incident, and do look forward to an exciting announcement from us tomorrow!
No comments:
Post a Comment